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We are TRUE MEMORIES TRAVEL and are excited to help you with your travel.

General Agreement
By booking with True Memories Travel (TMT), you acknowledge and agree to the following terms and conditions. "We," "us," and "our" refer to TMT, and "you" refers to the traveler.

Our Role & Limitations
TMT assists in booking your travel arrangements but does not guarantee the performance of airlines, cruise lines, hotels, or other travel providers. We are not liable for delays, cancellations, accidents, or service failures beyond our control. Any claims must be directed to the travel provider.

Traveler Responsibilities

• You must ensure that all travel documents (passports, visas, vaccinations, etc.) are valid and meet destination requirements.

• TMT can assist with information but is not responsible for denied boarding or entry.

• It is your responsibility to stay informed about health, safety, and entry requirements, including COVID-19 policies.

COVID-19 & Travel Protocols

• Travel requirements may change at any time, including testing, fees, and entry restrictions.

• You are responsible for understanding and complying with the latest travel protocols.

• Visit www.travel.state.gov for the latest travel information and www.cdc.gov/travel for health guidelines.

Travel Insurance

• We strongly recommend purchasing travel insurance to protect against cancellations, medical emergencies, and other unforeseen events.

• Insurance is not included in your trip cost unless otherwise stated.

• Some fees may be non-refundable even with insurance.

• TMT charges a $75 cancellation fee per person if the client cancels, even with insurance.

Payment & Cancellation Policy

• Trips may be canceled or prices increased if minimum booking requirements are not met.

• If TMT, the resort, or the cruise line cancels a group trip, all monies will be refunded.

• If you cancel, standard supplier cancellation penalties apply.

• TMT charges a $75 per person cancellation fee, regardless of insurance coverage.

• Airfare arranged by TMT is subject to availability and pricing changes. We are not responsible for missed connections or airline schedule changes.

Acknowledgment & Agreement
By booking, you confirm that:

• You are responsible for securing your travel documents.

• You understand and accept cancellation penalties and payment schedules.

• You have been offered travel insurance and understand the risks of not purchasing it.

• You authorize TMT to charge your credit card for bookings.

 

For questions or further details, please contact us. Your signature confirms your agreement to these terms.